Shipping policy

Dubai Rose Perfume Store - EU Shipping Policy

1. General Information

Welcome to Dubai Rose, your premier destination for exquisite perfumes. We are based in Romania and proudly offer shipping services throughout the European Union (EU). Please read our shipping policy carefully to understand how we handle and process your orders.

2. Shipping Destinations

We ship to all EU member countries. If you are outside the EU, please contact our customer service for more information on international shipping options.

3. Order Processing Time

  • Orders are processed within 1-3 business days after receiving your order confirmation email.
  • Orders placed on weekends or holidays will be processed the next business day.
  • You will receive another notification when your order has shipped.

4. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times are as follows:

  • Romania: 2-4 business days
  • Neighboring EU countries (e.g., Hungary, Bulgaria): 3-6 business days
  • Rest of EU: 5-10 business days

5. Shipping Carriers

We partner with reliable courier services to ensure your orders are delivered in a timely and secure manner. Our primary carrier is DPD, and local postal services depending on the destination country.

6. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email containing your tracking number. You can track your order through the carrier's website using this number.

7. Customs, Duties, and Taxes

Dubai Rose is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

8. Shipping Restrictions

Due to the nature of our products, we comply with all regulations regarding the transportation of fragrances. Some products may have shipping restrictions to certain destinations due to carrier or local regulations.

9. Damaged, Lost, or Stolen Packages

  • If your package arrives damaged, please contact us immediately with your order number and a photo of the damaged item.
  • For lost or stolen packages, we will assist in filing a claim with the carrier.
  • Dubai Rose is not liable for packages once they have been delivered to the specified delivery address.

10. Returns and Exchanges

Please refer to our Return Policy for detailed information on returns and exchanges. Shipping costs for returns or exchanges are the responsibility of the customer unless the product is defective or the return is a result of our error.

11. Contact Us

If you have any questions or concerns regarding your shipment, please contact our customer service team:

12. Policy Updates

Dubai Rose reserves the right to update or modify this shipping policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

Thank you for choosing Dubai Rose. We look forward to providing you with the finest fragrances and a seamless shopping experience.

Dubai Rose
Your Destination for Luxury Perfumes
Based in Romania
www.dubai-rose.eu