Privacy policy

Privacy Policy – Dubai Rose

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AUROMAX SRL, headquartered at Aleea Buridava 5–9, Floor 2, Ap. 17, Sector 2, Bucharest, Romania, operates this website (  www.dubai-rose.eu / .ro) and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your data when you access our online store, place an order, or interact with our services (the "Services").

1. What personal data we collect
We may collect the following categories of personal data:
Contact information: Name, email, phone number, billing and shipping address
Payment data: Card details, transactions (securely processed via Shopify)
Account data: Username, password, preferences
Usage data: Viewed products, cart actions, order history
Technical data: IP address, browser, operating system, unique device identifiers
Communications: Messages sent to our support service

2. How we collect your data
We collect your data:
Directly from you (through account creation, forms, orders, etc.)
Automatically, through cookies and analytics tools
Via Shopify and service providers we work with
From marketing and advertising partners (with your consent)

3. How we use your data
We use the data for:
Processing orders and payments
Providing a personalized shopping experience
Account and order-related communication
Improving website performance
Marketing and advertising campaigns (only with your consent)
Fraud prevention and account security
Complying with legal obligations

4. Data disclosure
We may disclose your data to:
Shopify – the platform hosting our store
Payment processors – for secure transactions
Couriers – to deliver orders
Marketing providers – only with your consent
Authorities, when required by law

5. Your rights
Depending on your location, you may have the right to:
Access the data we hold about you
Request correction or deletion
Object to certain types of processing
Withdraw your consent at any time
Request data portability
Lodge a complaint with a supervisory authority
To exercise your rights, contact us at contact@dubai-rose.ro

6. Cookies and tracking
We use cookies for functionality, personalization, and traffic analysis. You can manage preferences in your browser.
See our Cookie Policy for full details.

7. Data security and retention
We protect your data using secure (HTTPS) connections, encryption, and appropriate technical measures.
We retain data only as long as needed to provide the Services or meet legal requirements.

8. Children’s data
Our website is not intended for children under 16 and we do not knowingly collect data from them.

9. International transfers
Your data may be transferred outside the European Union, such as to Shopify servers in Canada or the USA, in compliance with standard contractual clauses.

10. Policy updates
We may update this policy periodically. Any changes will be posted on this page along with the updated date.

Contact
For questions, requests or complaints, contact us at:
AUROMAX SRL
Aleea Buridava 5–9, Floor 2, Ap. 17
Sector 2, Bucharest, 022941, Romania
📧 contact@dubai-rose.ro
📞 +40 731 176 700